Workflow Modeling

2 Days – Course No. BA40

 

Target audience:

◦     Business analysts

◦     Data analysts

◦     Process analysts

◦     Database administrators

◦     Application designers

 

Prerequisites:

It is recommend that students take BA20:How to Gather and Document User Requirements and BA30:Logical Data and Process Modeling before taking this course, OR have practical professional experience in all of topics covered in the BA20 and BA30 course, including;

◦     Requirements Management

◦     Logical Data and Process Modeling

 

Learn How to:

◦     Create workflow diagrams using various proven techniques

◦     Determine which workflow modeling technique is best suited for your project

◦     Find opportunities for process improvement using workflow models

◦     Validate workflow models to ensure their accuracy and completeness

◦     Use six proven enablers to improve processes

 

course synopsis:

To develop a complete picture of the important requirements to support the business, the next critical step is documenting the flow of work, as it currently exists. Only then can you move forward to design the solution to support the business needs. The workflow model defines and diagrams “how” an organization performs its essential business activities.

 

The workflow model uses the Logical Process Model as the basis for diagramming each process as a workflow. These diagrams explain each activity and its interactions in detail, including how it is triggered, what resources are needed and what deliverables will be created. This knowledge will enable you to discover and address any unstated requirements prior to finalizing the project plan. These workflow diagrams are key to effective analysis and communications.

 

Participants will learn how to diagram current operating procedures (AS- IS) and look for areas of improvement (TO- BE). You will be prepared to construct and analyze the workflow diagrams, identify opportunities for process improvements and modify workflow to reflect these new improvements.

 

course topics:

Introduction to Workflow Modeling

◦     Concepts of modeling

◦     Types of models

◦     AS-IS vs. TO-BE models

◦     Modeling and the development life cycle

 

Workflow Modeling Basics

◦     Workflow models

◦     Relating project deliverables

◦     Processes, functions and tasks

◦     Establishing the context of the process

◦     Identifying the process objectives

 

Workflow Modeling Techniques

◦     Workflow models and their use

◦     CASE scenarios

◦     Workflow diagram components

◦     Workflow diagramming standards

•      ANSI

•      IDEF3

•      UML

•      CASE tools

 

Workflow Modeling Approaches

◦     Identifying all sources of information

◦     Necessary levels of detail

◦     Determining correct approach

 

Analyzing the Models

◦     Evaluating the value of a business process

◦     Measure the performance of a business process

◦     Looking for process improvement opportunities

◦     Brainstorming techniques

◦     Creating the TO-BE model from the AS-IS model

 

Verifying and Validating (V&V) the Models

◦     Sources of information used

◦     V&V techniques

◦     Using a walkthrough

◦     Five questions used to verify models

 

Other Information:

PMBOK® Guide Knowledge Areas:

◦     Project Integration Management

◦     Project Scope Management

◦     Project Quality Management

◦     Project Communications Management

 

Professional Development Units (PDUs): 12