Process Modeling Management
3 Days – Course No. BA45
Prerequisites:
Prior to taking this
course, you should have acquired the background as taught in Introduction to
Business Analysis (BA10)
Learn How to:
◦ Describe the Process Modeling Management (PMM) framework
◦ Define key PMM terms and concepts
◦ Conduct major activities performed during each phase of PMM,
including workflow modeling
◦ Perform the business analyst’s role and responsibilities in PMM
◦ Apply PMM methodologies and techniques specific to the business
analyst’s role and responsibilities
◦ Create process benchmarks and develop metrics to track the
effectiveness of new processes
course Synopsis:
The importance of the business analyst’s role
in defining requirements during the planning phases of a project continues to
gain recognition across all industries. The business analyst, working in
conjunction with the project manager, facilitates the solution of business
challenges. However, when gathering requirements for a new or existing project,
business analysts must be mindful that any project may require the development
and redesign of accompanying processes. In fact, the business analyst must act
as a change agent to help ensure that the newly implemented processes not only
enhance the success of a project, but also increase the project’s chance of
meeting the organization’s business goals.
This highly interactive course provides
participants the opportunity to perform the four phases of a process
improvement project – define, analyze, implement and control – which have been
derived from the leading process improvement models in the industry. The key
deliverables and outputs for the business analyst are emphasized during each
phase, as well as the importance of tying all outputs back to the business strategy.
You’ll practice identifying and prioritizing
the processes that require improvement, as well as creating the documents
needed to communicate these changes to the rest of the organization. You’ll
focus on the competencies necessary to perform workflow modeling to ensure you
have the core tools required to document the processes. You will also practice
creating “As-Is” and “To-Be” process maps and conducting a gap and stakeholder
analysis. Finally, you’ll develop the competencies required to create new
process benchmarks and measurements for new processes. You’ll leave this course
with the preparation necessary to perform your business analysis
responsibilities within the process improvement process and to employ the
required skills in accordance with sensitive cost, organizational and
stakeholder requirements
Note: Course
content overlaps with the Logical Data and Process Modeling and Workflow
Modeling courses.
course TOPICS:
Key PMM terms and concepts
◦ Process modeling, process management, process improvement
◦ Process management activities
◦ Workflow modeling
◦ Key benefits of PMM
◦ Process improvement project (PIP) phases
◦ Business analysis roles and responsibilities
◦ Managing organizational change
Conducting the Define Phase
◦ Obtaining consensus on processes to be included in PIP
◦ Relating processes to business strategy
◦ Developing high-level plans for risk, communication and change
management
Conducting the Analyze Phase
◦ Conducting workflow modeling
◦ Creating swimlane diagrams
◦ Conducting value stream mapping
◦ Developing “As-Is” process map
◦ Defining and gathering metrics
◦ Creating process benchmarks
◦ Performing gap analysis
◦ Performing root cause analysis
◦ Conducting stakeholder analysis
◦ Performing high-level cost-benefit analysis
Conducting the Implement Phase
◦ Documenting, validating and confirming new goals and objectives
◦ Formulating measurements
◦ Designing the new process
◦ Updating risk, communications and change management plans
Conducting the Control Phase
◦ Communicating findings
◦ Carrying out implementation plans
◦ Monitoring and controlling
Other Information:
Professional Development Units (PDUs): 21