Customer Service Representative - Montreal, QC

Nexient Learning Inc. is the largest corporate training and consulting company in Canada. Nexient delivers the broadest choice of top calibre, industry-recognized curricula in information technology, business process improvement and leadership and business skills. Nexient’s learning services include learning management systems, curriculum development and strategic consulting. With locations across Canada, Nexient offers innovative learning solutions in both classroom and online formats. We are seeking a bilingual Customer Service Representative to work out of our office located in Montreal.

As a member of the Direct Access Client team, the Customer Service Representative is responsible for selling training products and learning services to direct access clients and building and maintaining long-term client relationships and ensuring high levels of customer satisfaction.

Responsibilities:

• Student registrations and confirmations
• Maintain and update client data in registration system
• Class confirmations and cancellations
• Process client credit card payments
• Maintain partner voucher redemption programs
• Create and uncover opportunities with new and existing direct access clients
• Support Sales Team by creating documents for clients, including photocopying and assembling of marketing packages
• Respond to client requests/emails/phone calls
• Maintain and update weekly/monthly reporting
• Interact with clients to maintain relationships

Qualifications:

• Bilingual (French & English)
• University and/or College diploma/certificate
• 2-3 years inbound sales experience, preferably in a training/learning environment
• Experience in up-selling
• Proficient in MS Office suite
• Complex verbal and written communication skills
• Customer service focus
• Excellent planning and organizing skills
• Ability to multitask under tight deadlines
• Ability to work independently or with supervision  

Nexient is committed to employment equity and workplace diversity. Applicants from the designated groups are encouraged to self identify in the cover letter.  
 
To apply for this position, please forward your resume in English and French to: careers@nexientlearning.com

Please reference the competition number (Competition # P1-DACCSR-MTL-08) in the Subject field of your email.  
 
Please note: Only candidates selected for an interview will be contacted.