Workshop Outline

Assertive Communication: An essential individual competency and team skill

Duration: 1 Day – Course No. A-AC

 

workshop overview

This workshop will help you to feel comfortable with saying "no", without feeling guilty and to speak up in a confident and effective manner. Learn to distinguish between the three basic positions: passive, assertive and aggressive.

 

who should attend?

◦     Managers, supervisors, and project leaders

◦     Administrative assistants and office coordinators

◦     Anyone who would like to develop assertiveness skills

 

description

The Benefits of Assertiveness

◦     How to boost your self-esteem

◦     Ways to improve the quality of your interactions with others

◦     Learn to speak up and be heard

◦     How to prevent messy interpersonal situations and conflicts

 

Improving You Assertiveness Skills

◦     Examine your present level of assertiveness

◦     Identify and evaluate the benefits and liabilities of assertive, aggressive and passive behaviours

◦     Discover “useful tricks” and methods to improve your assertiveness

◦     Select the best assertiveness approach depending upon the situation

 

Using Your Assertiveness Skills on the Job

◦     Acquire practical techniques to enable you to give and receive feedback

◦     Appropriate responses to criticism and how to manage your emotions

◦     Ways to set reasonable limits on your output

◦     Assertive strategies for particular situations

 

after the workshop, you will be able to:

◦         Express what you want and assert your rights.

◦       Prevent misunderstandings and conflicts.

◦       Overcome self-defeating behaviours.

◦       Improve the quality of your interactions with others.

 

other features

◦      You will complete exercises designed to help you identify your assertiveness style and gaps.

◦     Group size is limited to 16.

◦     Participants will receive a Nexient Certificate of Completion

 

CONTACT

1.866.525.7272
www.nexientlearning.com