PPDIOO - Cisco IPCC Enterprise PPDIOO Workshop
This course is not currently offered by Global Knowledge. Information here is provided for reference only.
This course is a comprehensive 5-day course that emulates IPCC deployments in the classroom and allows you to prepare for enabling the deployment of real-world IPCC environments.
What You'll Learn
- Convert business requirements into call flow design and scripts
- Develop IPCC scripts
- Produce standard reports
- Properly document configuration and scripting implementations
- Undertake fundamental debugging/fault finding of the IPCC solution
- Deploy a solution and test for acceptance
Who Needs to Attend
This course is intended for professionals working for Cisco Intelligent Contact Management (ICM) and IPCC Advanced Technology Partners and for Advanced Services delivery team members, sales engineers, project managers, system architects, and project engineers.
- IPCC/Advanced Technology Provider (ATP) certification
- Cisco ICM/IPCC Product Training
- ICM Product Training (ICMPT), IPCC Product Training (IPCCF), ICM System Administration (ICMSA)
- Project management experience
There are no follow-ons for this course.