This course is not currently offered by Global Knowledge. Information here is provided for reference only.

In this five-day instructor-led course students will gain the knowledge and skills to successfully maintain and troubleshoot Windows Vista computers. Students will learn to identify technical problems that can occur in an organization's client computers and will focus on five main troubleshooting areas: operating system, hardware, networking, security, and applications. Students will also learn to monitor and maintain Windows Vista client computers.

This course incorporates materials from the Official Microsoft Learning Product 5118: Maintaining and Troubleshooting Windows Vista Computers.

What You'll Learn

• Install Windows Vista in an Enterprise
• Configure and troubleshoot network connections
• Manage Windows Vista desktop systems
• Maintain and monitor Windows Vista performance and health
• Configure and troubleshoot Windows Vista Security feature settings
• Configure security settings to protect data on Windows Vista desktops
• Configure security for Windows Vista networks
• Configure Windows Vista to support remote users
• Troubleshoot operating system and application issues
• Troubleshoot hardware on Windows Vista computers
• Manage applications using Group Policy

Who Needs to Attend

Experienced enterprise-level IT professionals who focus on a broad range of desktop operating system, desktop application, mobile device, networking, and hardware support issues. As working professionals, students must quickly resolve support issues by combining technical expertise with problem-solving and decision-making skills and a deep understanding of their business and technical environments. They must consider all variables, justify resolutions with a logical troubleshooting approach, and relate tradeoffs to business and technical requirements and constraints.

Students will have used Microsoft Windows XP-SP2 and may have experience with Windows server operating systems. Their jobs require them to stay knowledgeable and skilled about new versions and updates of technology in the business environment.

This course will be most useful to people who intend to use their new skills and knowledge on the job immediately after training.

Prerequisites

• Experience supporting previous versions of the Windows operating system
• Familiarity with an IT helpdesk ticketing system
• Experience researching online and local knowledge bases
• Experience running commands from a command window, such as the DOS command prompt
• Familiarity with computer hardware and devices, such as the ability to use Windows Device Manager and look for unsupported devices
• Basic TCP/IP knowledge, such as knowing why you need to have a valid IP address
• Basic Windows and Active Directory knowledge, such as knowledge about domain user accounts, domain vs. local user accounts, user profiles, and group membership
• Fundamentals of applications, such as how a client communicates with the server in client/server applications
• Experience reviewing logs, such as understanding chronology, sequential order, severity, etc

Follow-On Courses

• MCITP: Enterprise Support Technician Boot Camp

Course Outline

1. Installing Windows Vista in an Enterprise Environment

• Preparing for Windows Vista Deployment
• Backing Up the User State
• Automating a Windows Vista Installation
• Creating and Deploying Images
• Windows Deployment Services Overview

2. Troubleshooting the Windows Vista Boot Process and System Services

• Windows Vista Recovery Environment Overview
• Configuring and Troubleshooting Startup Settings
• Troubleshooting Operating System Services

3. Troubleshooting

• Determining Network Settings
• Troubleshooting Network Connections

4. Managing Windows Vista Desktop

• Windows Vista Desktop Management Overview
• Group Policy in Windows Vista
• Using Group Policy to Manage Desktops and Applications
• Using Group Policy Preferences to Manage Windows Vista
• Troubleshooting Group Policy
• Windows Remote Management Service

5. Configuring and Managing User Data and Profiles

• Windows Vista User Profiles Overview
• Implementing Folder Redirection
• Configuring Offline Profiles
• Working with Shadow Copies

6. Maintaining and Monitoring Windows Vista Desktops

• Maintaining Software Updates
• Monitoring Reliability and Performance
• Event Viewer Overview
• Configuring Windows Task Scheduler

7. Securing Windows Vista Desktops

• Windows Vista Security Overview
• Configuring User Account Control
• Troubleshooting Authentication Issues
• Implementing Windows Defender
• Securing Internet Explorer
• Configuring Antivirus with Microsoft Forefront

8. Securing Data on Windows Vista

• Using Permissions to Share and Secure Data
• Configuring EFS
• Configuring BitLocker Drive Encryption

9. Securing Windows Vista Networks

• Network Access Protection Overview
• Securing Wireless Networks
• Implementing Windows Firewall
• Configuring IPsec

10. Supporting Remote Users

• Configuring VPN Connections
• Using Remote Desktop
• Using Remote Assistance

11. Troubleshooting Operating System and Application

• Troubleshooting the Operating System
• Troubleshooting the Application Installation

12. Troubleshooting Hardware

• Troubleshooting Hardware Overview
• Troubleshooting Physical Failures
• Troubleshooting Device Driver Failures
• Troubleshooting Printing in Windows Vista

Labs

Lab 1A: Preparing for Vista Deployment

• Obtaining a Windows Vista Readiness Report and Hardware Inventory by Using the MAP
• Backing Up the User State
• Creating a WinPE Boot Disk
• Creating a Sysprep Answer File

Lab 1B: Deploying Windows Vista

• Preparing the Reference Computer for Imaging
• Capturing the Custom Image
• Applying the Image
• Restoring the User State

Lab 2: Configuring and Troubleshooting the Windows Vista Startup Process

• Clean Booting Windows Vista
• Backing Up the BCD Using BCDEdit
• Using Windows RE to Repair a Computer with a Corrupted BCD
• Creating a Custom MMC to Remotely Connect to a Compute

Lab 3: Troubleshooting Networks

• Gathering Customer Information
• Gathering Relevant Computer Information
• Resolving the Problem

Lab 4: Planning and Configuring Group Policy

• Planning for Group Policy
• Configuring a Local Group Policy
• Configuring a Domain Desktop Policy

Lab 4: Managing Windows Vista Desktop Systems

• Configuring Office 2007 through Group Policy
• Configuring Group Policy Preferences
• Using Group Policy Reporting
• Using WinRM to Collect Data

Lab 5: Configuring and Managing User Data Profiles

• Planning Roaming User Data and Profiles
• Configuring Roaming Profiles
• Configuring Folder Redirection
• Configuring Offline Files
• Using Shadow Copies

Lab 6: Maintaining and Monitoring Windows Vista Desktops

• Configuring Windows Update
• Logging and Reporting with the Performance and Reliability Monitor
• Creating a Custom View from a Remote Computer
• Creating a Subscription
• Creating a Scheduled Task
• Creating an Alert

Lab 7: Securing Windows Vista Desktops

• Understanding the A. Datum Client Security Requirements
• Configuring UAC Locally
• Configuring Windows Defender Locally
• Examining Local Internet Explorer Security Settings
• Configuring Client Security Settings According to Your Proposals

Lab 8: Securing Data on Windows Vista

• Sharing and Securing Data with Permissions
• Sharing on the Public Folder
• Configuring EFS Encryption
• Sharing Encrypted Files

Lab 9: Securing Windows Vista Networks

• Understanding the A. Datum Corporation Network Security Requirements
• Implementing NAP DHCP Enforcement
• Configuring a Wireless Policy
• Configuring Windows Firewall

Lab 10: Supporting Remote Users

• Creating a VPN Connection
• Configuring Remote Desktop
• Providing Remote Assistance

Lab 11: Troubleshooting Operating System and Application Installations

• Troubleshooting Disk Configurations
• Troubleshooting Deployed Application Settings
• Troubleshooting Application File Type Associations

Lab 12: Troubleshooting Hardware

• Preventing Removable Storage Device Installation
• Resolving a Printer Problem
• Checking for Unsigned Device Drivers