CTP+ Prep Course

Our comprehensive course will get you ready for the CompTIA CTP+ exam.

This course is not currently offered by Global Knowledge. Information here is provided for reference only.

In this three-part, lecture-only course, you will learn the fundamentals of data networking, telephony networking, and convergence technologies while preparing for the Convergence Technologies Professional (CTP+) certification exam. The CompTIA CTP+ certification is the largest vendor-neutral convergence certification program and represents the collaborative efforts of leading industry manufacturers worldwide, including Avaya, Inter-Tel, and Toshiba. Using CompTIA Approved Quality Curriculum (CAQC) official CTP+ courseware, our certified instructors will help you learn the vendor-independent networking skills and concepts necessary for entry-level IT and telecommunications professionals.

To ensure that you're exam-ready, this course includes:

Official CTP+ Study Guide
Official CTP+ online assessments
Voucher for the CN0-201 CTP+ exam

Our classes are taught using CompTIA Authorized Quality Curriculum (CAQC) training materials.

What You'll Learn

Networking models and topologies
Network operating systems
Key networking protocols
The basics of LANs and WANs
Wireless network technologies
Internet addressing
TCP/IP troubleshooting
Common telephony standards
Analog and digital signaling
Standards agencies in the telecommunications industry
Functions of gatekeepers and gateways
QoS technologies used in converged networks

Who Needs to Attend

Field technicians, voice and telephony technicians, networking administrators, systems engineers, data communications technicians, technical sales and marketing professionals, telephony professionals who need data, individuals interested in pursuing or advancing a data or convergence technologies career, and anyone interested in preparing for CTP certification.

Prerequisites

18-24 months of experience in data networking, telephony networking, and convergence is recommended.

Follow-On Courses

There are no follow-ons for this course.

Course Outline

Part 1: Data Networking

1. Introduction to Data Networking

Networks Defined
Bluetooth and Radio Frequency Identification (RFID)
Networking Models and Evolution
Next-Generation Technologies
Network Topologies
Network Operating Systems
Microsoft Windows Servers
UNIX
Novell Netware
Operating System Error Logs
Embedded Operating Systems
Case Study

2. Networking Protocols

Basics of Networking Protocols
OSI Reference Model
Major Networking Protocols
TCP/IP
IPX/SPX
NetBIOS and NetBEUI
Protocols and the NIC
Choosing and Combining Protocols
Case Study

3. LANs and WANs

Basics of Local Area Networks (LANs) and Wide Area Networks (WANs)
LANs
WANs
Common Network Components
Common Peripheral Ports
Transmission Media
Transmission Types
IEEE LAN Standards
WAN Standards
T-Carrier System
E-Carrier System
SONET/SDH
Wireless Network Technologies
Wireless Standards
Wireless Security
Attaching a WAP to a Wired Network
Case Study

4. TCP/IP Suite and Internet Addressing

A TCP/IP Refresher
Internet Architecture
Request for Comments (RFCs)
Internet Protocols
Demultiplexing
Introduction to Routing
Routing Protocols
Port Numbers
Internet Addressing
Internet Address Classes
IP Addressing Rules
Private IP Addressing
Subnetworks
Customer Subnet Masks
IP Address Conservation
Normal TCP/IP Desktop Configurations
Internet Protocol version 6 (IPv6) Addressing Essentials
Case Study

5. TCP/IP Troubleshooting

TCP/IP Troubleshooting Tools
Useful Network Files
Internet Control Message Protocol (ICMP)
General Network Commands
Maximum Transmission Unit (MTU)
Name and Address Commands
Network Analyzers
Troubleshooting Considerations
Planning Data Networks
Case Study

Part 2: Telephony Networking

1. Telephony Essentials

Telephony Basics
Industry Standards and Protocols
The Central Office
CO Connections
Trunks and Signaling
Digital Trunks and the Digital Signal Hierarchy
Synchronous Optical Network (SONET) and Synchronous Digital Hierarchy (SDH)
The Primary Reference Source
Cabling and Wiring
Call-Processing Steps
Case Study

2. Investigating the Local Loop

Inside the Demarcation Point
Signaling Types
RJ-11 Connectors and Wiring
RJ-12 Connectors and Wiring
BT-431A and BT-631A Connectors and Wiring
Case Study

3. Infrastructure Issues and Standards

Common Telephony Issues
Network Equipment Building System
Standards Bodies
Proper Cabling Procedures
Securing Equipment
Case Study

4. Troubleshooting

Terms and Tools
Troubleshooting Analog Lines
Troubleshooting Digital Lines
Case Study

5. Analog and Digital Signaling

Signaling Categories
In-Band and Out-of-Band Signaling
Analog Signaling
Digital Signaling
Private Integrated Service Network (PISN)
Signaling System Seven (SS7)
Computer-Telephone Integration
Case Study

Part 3: Convergence Technology

1. Convergence Industry Standards and Protocols

Convergence Defined
Common VoIP Protocols
Governing Organizations in Convergence Technologies
Institute of Electrical and Electronics Engineers (IEEE)
International Telecommunication Union (ITU)
VoIP and Interoperability
Internet Engineering Task Force (IETF)
Electronic Industries Alliance (EIA)
Telecommunications Industry Association (TIA)
American National Standards Institute (ANSI)
Telcordia (Formerly Bellcore)
The OSI/RM and Convergence Protocols
Case Study

2. Enabling Voice over IP (VoIP)

Investigating VoIP
Investigating Gatekeepers and Gateways
Troubleshooting VoIP
Large Data Frames and Delay Budgets
Quality of Service (QoS) Issues
Voice Compression and Decompression
Comparing and Contrasting Transmission Media
Bandwidth Limitations for Voice Traffic
VoIP Software and Hardware
Case Study

CTP+ Prep Course