This hands-on, exclusive course builds on the foundation provided by Administering Cisco Unified Communications Workspace Part 1: Basic (ACUCW1) and focuses on advanced administration of Cisco Unified Communications Manager (CUCM) v7 and v8. In this course, you will learn to build the UC infrastructure, including deploying a variable-length on-net dial plan supporting multiple sites with overlapping extensions.

After you learn how to configure the system from scratch, you'll discover how the new v7 and v8 features-local route groups and global transformations in particular-can simplify the dial plan and prepare for globalization. You will investigate deploying E.164 and explore the challenges of globalization presented by the North American Numbering Plan (NANP).

You will explore bandwidth management and call admission control tools used to manage calling in a network with multiple sites, and you will gain an understanding of mobility features, including device mobility, extension mobility, and unified mobility (single number reach), used in networks with multiple sites. You will configure hunt lists and learn about Cisco Unified Workspace Licensing (CUWL).

What You'll Learn

• Advanced CUCM architecture and terminology
• How the CUCM Service and Platform GUIs and CLI work
• Activate, start, and stop CUCM services
• Configure base CUCM components, such as date time groups, device pools, and Call Manager groups
• Build a dial plan including route patterns, route lists, and route groups supporting both the NANP and dialing in Europe
• Deploy line/device Class of Service using partitions and calling search spaces and translation patterns for call blocking
• Use local route groups and global transformations to simplify your dial plan
• Build a dial plan supporting multiple sites with overlapping extensions
• Investigate globalization and the challenges of the NANP
• Configure advanced Class of Service capabilities such as time of day routing, client matter codes, and forced access codes
• Hunt lists and their configuration
• Use bandwidth management and call admission control tools to control calls between sites
• CUCM mobility features: extension mobility, device mobility, and unified mobility (single number reach)
• Configure presence and BLF
• Set up media resources to use for MOH and conferencing

Who Needs to Attend

• Administrators who need a more comprehensive understanding of the Cisco Unified Communications infrastructure
• Administrators, engineers, network architects, and integrators with overall responsibility for Cisco Unified Communications networks

Prerequisites

For this advanced administrative course, you should have experience performing basic CUCM administrative tasks, including IP Phone moves, adds, and changes, and you should have had exposure to the CUCM Administrative GUI. No understanding of router configuration is required.

Courses that provide the required background:

• ACUCW1 - Administering Cisco Unified Communications Workspace Part 1: Basic v8.0

Follow-On Courses

• CVOICE - Implementing Cisco Unified Communications Voice over IP and QoS v8.0

Why Global Knowledge?

We have the only courses specifically designed for administrators of Cisco Unified Communications products:

• ACUCW1: Entry-level administrators
• ACUCW2: Second-level/advanced administrators

Global Knowledge is the only training partner offering a real-world lab topology specifically designed for the needs of North American students, illustrating the issues with multisite deployments in North America and with lab solutions aligned with Cisco SRND recommendations. All of our Unified Communications courses provide a simulated PSTN supporting HQ in North America, multiple branch sites with overlapping extensions in North America, and a branch office in Europe.

In this class, you will build a complete dial plan, including Class of Service and test calling to 3-digit, 7-digit, 10-digit, 11-digit, and international route patterns, and you will investigate uncommon issues with overlapping 7- and 10-digit locations. Dialing at each site supports:

• 911
• 3-digit service codes: 411, 511, etc.
• 7-digit local numbers: 555-1901
• 10-digit local numbers: 416-777-1901
• 11-digit long distance numbers: 1-733-802-1901
• International numbers: 011441902

Course Outline

1. Cisco Unified Communications Manager (CUCM)

• Architecture
• Deployment and Redundancy Options
• Advanced Administration Options: CLI, OS, and Services
• Managing Services and Initial Configuration
• Configuring System Parameters
• Issues in Multisite Deployments

2. CUCM Dial Plan and Calling Privileges

• Call Routing Components
• SIP Trunks
• Calling Privileges and Restrictions
• Digit Manipulation
• Gateway Selection and PSTN Access Features
• Local Route Groups and Global Transformations

3. Bandwidth Management and Call Admission Control

• Configuring Codec Use
• Implementing Call Admission Control

4. Cisco Unified Presence

5. CUCM Mobility

• Implementing Device Mobility
• Implementing Extension Mobility
• Implementing Cisco Unified Mobility: Single Number Reach

6. Implementing Call Coverage

7. Cisco Unified Workspace Licensing (CUWL)

• Managing User Accounts in CUCM using LDAP

8. E.164 and Globalization

Labs

Our investment in Enhanced and Exclusive labs means you get the experience you need using current software and hardware. No other training company offers a unique, real-world lab solution like ours.

In our lab descriptions, an Enhanced lab contains a significant addition to the standard labs and may or may not be offered by other providers, while an Exclusive lab contains material that is not offered by any other provider.

Lab 1: Topology and Deployment

Lab 2: Platform Administration

Lab 3: CUCM Initial Setup

Lab 4: Enhanced - HQ Common Configuration

Lab 5: Enhanced - Branch Common Configuration

Lab 6: Exclusive - IP Phone and IP Communicator Phone Load

Lab 7: Gateway Lab: SIP Trunks

Lab 8: Exclusive - Dial Plan Lab: Outgoing to PSTN via SIP Trunks

Lab 9: Exclusive - Variable-Length On-Net Dial Plan, Part 1

Lab 10: Exclusive - Line/Device: Geographic Routing

Lab 11: Exclusive - Class of Service: Line/Device Approach

Lab 12: Class of Service: Additional Applications

Lab 13: Digit Manipulation Using Global Transformations

Lab 14: TEHO

Lab 15: Variable-Length On-Net Dial Plan, Part 2

Lab 16: Multisite: Regions

Lab 17: Multisite: Locations

Lab 18: Enhanced - Automated Alternate Routing

Lab 19: Enhanced - Device Mobility

Lab 20: Extension Mobility

Lab 21: Unified Mobility (Single Number Reach)

Lab 22: Presence Within the Cluster

Lab 23: Hunt Lists and Call Coverage

Lab 24: Implementing Media Resources

Lab 25: Enhanced - LDAP: Users

Lab 26: E.164 and globalization (Optional)