Microsoft Unified Communications Voice Ignite Technical Workshop v2.0 (R2)

This course is not currently offered by Global Knowledge. Information here is provided for reference only.

This technical workshop for IT, networking, and telecommunication professionals who are proactively delivering Voice over IP solutions to customers is based on Microsoft Exchange Server 2007 SP1 Unified Messaging (UM) and Microsoft Office Communications Server (OCS) 2007 Release 2. During Microsoft Unified Communications (UC) Voice Ignite Technical Workshop v2.0 (R2), you will build on your previous experience with Microsoft's UC products and learn how to successfully design and deploy Microsoft voice solutions for your customers through presentations based on experience, labs, a Make It Real group project, and a Make It Right lab.

The UC Voice Ignite Workshop reviews many of the features and capabilities that are built into Microsoft OCS 2007 R2, including Rich Presence, Instant Messaging, Audio/Video/Dial-In Conferencing, Response Groups, and Enterprise Voice. Acting as an OCS Administrator, you will deploy an OCS Voice environment, beginning post-server installation, through to enabling users and clients, and including the configuration of some advanced features, such as edge servers, gateways, and dialing plans. Your primary focus will be to perform Telephony Integration, creating a "single click for all media" Enterprise Voice Solution and exploring new Voice Workloads such as Response Groups and Outside Voice new to Release 2.

Additional Resources:

Supporting documentation on the Microsoft Partner web site includes:

50232A Office Communications Server 2007 R2 Ignite
Microsoft Office Communications Server 2007 R2 Resource Kit

What You'll Learn

Microsoft's Unified Communications architecture
Differences between OCS 2007 and OCS 2007 R2
How to trace and analyze SIP signaling and RTP media traffic used by OCS 2007 R2 using Microsoft's Snooper Log Analysis Resource Kit Tool and/or Microsoft Network Monitor
Direct SIP Enterprise Voice Deployment Scenarios supported by OCS 2007 R2 and Exchange Server 2007 UM
How to design, configure, and troubleshoot Enterprise Voice Dial Plans, inclusive of Location Profiles, Normalization Rules, Phone Usages, Policies, and Routes supported by OCS 2007 R2
How to configure Web, A/V, and the new Dial-In conferencing features available in OCS 2007 R2
Response Group, Outside Voice, and Single Number Reach configuration and capabilities available in OCS 2007 R2
How to support Remote Users via Edge Server configuration
Installation, configuration, and record analysis using Monitoring Server and Archiving Server roles
How to deploy and manage supported UC devices inclusive of OCS 2007 R2 Phone Edition and the Polycom Cx5000 (formerly Roundtable) Unified Conference Station
Multi-site and High Availability deployment considerations
Preparation for Exam 074-924 Microsoft OCS UC Voice Specialization

Who Needs to Attend

Technical professionals who are mobilizing to deliver Microsoft Voice over IP solutions to customers with Microsoft Exchange 2007 SP1 UM and Microsoft OCS 2007 R2

Prerequisites

Follow-On Courses

There are no follow-ons for this course.

Course Outline

1. Welcome and Overview of Microsoft UC Voice Ignite v2.0

Microsoft's innovative approach to UC based on customer feedback
Opportunities for customers with Microsoft's UC solution
Products behind Microsoft's UC Voice solution

2. Microsoft UC Vision and Architecture

Microsoft's vision for UC
UC components
Microsoft Office Communications Server 2007 Release 2 (OCS 2007 R2) server roles
Microsoft's UC Voice architecture

3. Voice Deployment Scenarios

The end user experience with OCS 2007 R2 Voice
Role of the Mediation Server
How a SIP/PSTN (Media) Gateway works with OCS 2007 R2 in UC Voice solutions
Voice deployment scenarios and connectivity options

4. Voice Design Requirements and Call Flows

Dialing, routing, and network requirements
Call flows for OCS 2007 R2 deployment scenarios

5. Location Profile, Normalization, and Routing

Key items to configure Enterprise Voice in OCS 2007 R2
Configuration components for routing
Become familiar with Enterprise Voice Route Helper

6. Configuring Voice Capabilities

Key concepts of dial plans
Enable users for Enterprise Voice
Manage clients of OCS 2007 R2 for voice capabilities

7. Monitoring Server

Network Service Quality (NSQ) approach to voice quality
Quality of Experience (QoE) approach to voice quality
Network provisioning
Installation and configuration of the Monitoring Server
Use the Monitoring Server reporting options for OCS 2007 R2

8. Voice Interoperability Introduction

Use Microsoft's Open Interoperability Program (OIP)
Pros and cons of interoperability approaches
Where to go to get the most up-to-date list of qualified interoperability scenarios

8a. Voice Interoperability of Microsoft OCS 2007 R2 with Cisco Unified Communications Manager (CUCM)

CUCM deployment options for interoperability with Microsoft OCS 2007 R2
Key configuration for interoperability of OCS 2007 R2 with CUCM
Microsoft OIP qualified CUCM interoperability scenario with OCS 2007 R2

9. Exchange Server 2007 SP1 UM Architecture and Topologies

Evolution of network components and identifying a customer's current environment
Microsoft Exchange Server 2007 UM features for OCS 2007 R2 interoperability
UM architecture and topologies
Call routing for Exchange 2007 UM and OCS 2007 R2

10. Exchange Server 2007 SP1 UM and OCS 2007 R2 Integration and Troubleshooting Tools

How Exchange 2007 SP1 UM interoperates with OCS 2007 R2
How to create and configure the UM components
Dial plan considerations for OCS 2007 R2 and Exchange Server 2007 UM
How OCS 2007 R2 is configured to route calls to Exchange Server 2007 UM
How to integrate OCS 2007 R2 and Exchange Server 2007 UM

11a. Conferencing: Audio/Video/Web

OCS 2007 R2 conferencing components and configuration considerations
Architect and design an A/V and Web Conferencing solution
How Conferencing Server and Conferencing Service can be integrated
Address OCS 2007 R2 Conferencing scalability

11b. Conferencing: Dial-In

User experiences of Dial-In Conferencing using Microsoft OCS 2007 R2
Deployment considerations when planning to enable Dial-In Conferencing
Conference Attendant Call Flow

12. Remote Users Accessing OCS 2007 R2

Edge Server Services
External users having a voice conversation with internal users
Edge Server deployment topologies
Edge Server Planning Tool
Best practices for configuring Edge Servers

13. Deploying and Managing Microsoft UC Devices

Infrastructure requirements for deploying UC devices
Management of UC devices
OCS 2007 R2 Phone Edition enhancements and integration

14. Edge Details

Internet Security and Acceleration (ISA) Server configuration
Role of ISA in a UC topology
Role of Network Address Translation (NAT) and firewalls in a network environment
Interactive Connectivity Establishment (ICE), Simple Transversal UDP through NATs (STUN), and Transversal Using Relay of NAT (TURN) protocols
Where ICE protocol is used in an OCS 2007 R2 environment
TURN provisioning and credentials

15. Planning

Key phases of a Voice project
Critical requirements that drive the Voice solution design
Planning considerations for a Voice solution
Tools and templates to help you with the key planning decisions

16. Multi-Site and High Availability

Hardware load balancing
High Availability options for OCS 2007 R2
Supported site resiliency solution
Branch office design considerations

17. System Administration for VoIP

Applying the Deployment Validation Tool (DVT) to your environment
Answering Agent Tool (AAT)
VoIP Test Tool
Pre-Call Network Diagnostic Tool
Network Monitoring Tool 3.x

18. OCS 2007 R2 Troubleshooting Tools and Tips

Top customer issues with OCS 2007 R2 deployments
Tools to proactively help with deployments and troubleshoot UC clients
Necessary steps when troubleshooting issues in an OCS 2007 R2 environment
How to troubleshoot Enterprise Voice Quality issues
Voice Performance Counters

19. Call to Action and Finale

Review lessons learned with regards to voice, advanced scenarios, and high availability
Start working with customers on plans to deploy Microsoft Unified Communications Voice solution in production by using the Planning workbook
Provide your evaluations and feedback to Microsoft

Labs

Lab 0A: Learning Environment Setup

Prepare the host environment for completion of subsequent labs

Lab 0B: Interoperability Environment Set-up

Prepare the host environment for completion of the Interoperability labs

Lab 1: SIP Protocol

Configure Office Communicator 2007 R2 to connect to OCS 2007 R2 and verify basic scenarios
Capture and decode SIP registration, notification, and subscription
Capture and decode SIP sessions

Lab 2: Configuring Dial Plan Fundamentals: Internal and Inbound Calling

Enable enterprise voice capabilities for individual users
Configure normalization rules for the Redmond location, including internal dialing using 5-digit extensions and access to an operator by dialing 0
Enable incoming calls from the Public Switched Telephone Network (PSTN) to be routed to UC endpoints
Configure a media gateway for incoming calls
Use the logging facilities of Office Communicator 2007 R2 and Microsoft OCS 2007 R2 in conjunction with the Snooper tool

Lab 3: Configuring Basic External Access-Legacy PBX and Outbound Dialing

Configure normalization rules for the Redmond location to realize dialing between UC endpoints and configure legacy Private Branch eXchange (PBX) and Internet Protocol (IP) devices
Configure normalization rules for the Redmond location to realize dialing between UC endpoints and external PSTN numbers
Configure routing rules supporting outbound routing to PSTN
Using Phone Usage records and Policies, configure Telephony Class of Service to control who can call which numbers
Configure a media gateway for routing to external PSTN numbers
Configure routing rules supporting the routing to legacy PBXs, third-party IP Phones, and analog ports on a media gateway
Configure a media gateway for routing internal calls to legacy PBXs and third-party IP Phones
Become familiar with the Microsoft Route Helper tool
Use the logging facilities of Microsoft Office Communicator 2007 R2 and Microsoft OCS 2007 R2 in conjunction with the Snooper.exe tool in OCS 2007 R2 Resource Kit Tools to troubleshoot problems

Lab 4: Configuring Advanced External Access: Second Location and Alternate Class of Service

Import and understand multiple location profile's routing data using the Enterprise Voice Route Helper tool
Use Route Helper to create on-net dialing rules between the three locations
Configure a media gateway for routing to external PSTN numbers
Validate the multiple location profile and dialing between UC endpoints and the analog phones
Using Phone Usage records and Policies, configure Telephony Class of Service to control who can call which numbers; an alternate approach to Class of Service is provided in this lab

Lab 5: Data Network Requirements and the OCS 2007 R2 Monitoring and Archiving Server Roles

Capture and decode Real-time Transport Protocol (RTP)
Calculate Voice over Internet Protocol (VoIP) bandwidth requirements

Lab 6: Configuring OCS 2007 R2 and Brekeke Interoperability

Configure a SIP connection between OCS 2007 R2 and Brekeke SIP Server

Lab 7: Configuring OCS 2007 R2 and Cisco Interoperability

Validate a direct SIP connection between OCS 2007 R2 and Cisco Call Manager 5.1

Lab 8: Exchange Server 2007 SP1 UM and OCS 2007 R2: Integration and Troubleshooting Tools

Integrate Exchange Server 2007 SP1 UM and OCS 2007 R2
Utilize troubleshooting tools for OCS 2007 R2
Utilize troubleshooting tools for Exchange Server 2007 UM

Lab 9: Deploying the Response Group Service

Configure the response group service, including creating Agents, Agent Groups, and Queues
Install language packs
Configure various workflows, including a Basic Hunt Group, and one- and two-level interactive workflows

Lab 10: Web and Dial-In Conferencing Deployment and Troubleshooting Tools

Install and configure Microsoft OCS 2007 R2 Web Conferencing support and client settings
Configure Dial-In Conferencing
Participate in Live Meeting sessions using the Dial-In numbers, Microsoft Office Outlook 2007 and Microsoft OCS 2007 R2 clients
Manage archived content using the DMInsider, DMHash, and DMDelete OCS Resource Kit tools

Lab 11: Deploying OCS 2007 R2 Communicator Mobile

Deploy Office Communicator Mobile R2
Start and log in to Office Communicator Mobile R2
Configure Office Communicator Mobile R2
Configure the Call Forwarding Features
Configure Single Number Reach
Group Project: Make It Real
Apply Voice design concepts to a customer scenario
Prepare a physical design for a global Conferencing and Voice deployment (with remote access)
Create a dial plan based on customer requirements

Lab 12: Make It Right

Expand your ability to troubleshoot problems with the UC architecture
Troubleshoot a variety of problems within the Microsoft OCS 2007 R2 environment

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