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Where do I go to log in to access my scheduled public or private training classes and to access my class recordings?
How long will I have access to the recording?
Enrolled students will have access to their class recording for 60 days after the event.
When are my class recordings made available?
You will find the recording posted to the calendar for each day of training by 9 p.m. ET.
What are my choices for audio in the class?
You can choose to have audio through your computer speakers and microphone or via a traditional conference call bridge.
If you choose the conference call bridge option, the system will dial out to your phone toll-free if you are in North America. If your phone does not allow the call because you are on an extension, you can direct dial into the class. The call is toll-free in North America.
What can I expect to be able to do in my virtual class?
You can speak normally or use public or private integrated Chat to communicate with the instructor and other students. You will be able to view the instructor's slides, desktop shares, and interactive whiteboard. You can ask questions, participate in polls, and even work on assignments and activities in break-out groups. In some cases, you will be able to see the instructor through live video, and you can share your video if you have a connected USB web cam.
What versions of Microsoft Windows can I use to access my virtual classroom event?
- Windows XP, Windows Vista, Windows 7, or Windows 8
- We recommend that you use a Microsoft Windows operating system, because many of our classes have live remote lab environments that require Windows to work properly.
What Internet browser do I need?
For Microsoft Windows, we recommend using these browsers:
- Microsoft Internet Explorer 7, 8, 9, or 10
- Mozilla Firefox
Can I use a Mac?
Yes. You may use Mac OS X, 10.5, 10.6, 10.7.4, or 10.8.
Note that there is no Adobe Connect Add-in support for Mac OS X 10.5 (Leopard). Users on Leopard can attend class, but they cannot screen share or receive a computer audio microphone to speak in class.)
We recommend using these browsers on your Mac:
- Mozilla Firefox
- Apple Safari
- Google Chrome
Why do I need Adobe® Flash®?
Flash Player 10.3 or higher is required to run the virtual classroom interface.
Click here if you would like check your current version or get the most recent version of Adobe Flash Player installed onto your computer.
I forgot my login ID and/or password to access my class. What should I do?
Your username is your SLX Contact ID that was provided at the time of your order and in your class confirmation e-mails. If you forgot your password, simply click on the forgot password link at https://gk.adobeconnect.com, and your login ID will be sent to the e-mail address you provided when you registered for class.
Will I be able to access my class via a mobile device?
In order to access your session on a mobile device, download and install the free Adobe Connect Mobile 2.0 app by clicking here. Once installed on your Apple iOS, Android, or BlackBerry device, call Global Knowledge customer service at 1-800-COURSES, and our support staff will verify your enrollment and provide a mobile attendee URL. You will be able to use this mobile attendee URL to access your class from any of your mobile devices throughout the week.
Important: Using a mobile device should be an exception as many Global Knowledge courses require a Windows PC to access the remote lab environment at various times during the week.
